Cancellations and Refunds:
- If a user cannot attend or wishes to cancel the immersion, they must request it two weeks in advance and are offered the following options:
- Reschedule their experience at no additional cost, provided it is within the next 12 months.
- If not rescheduling and requesting a refund, 90% of the paid amount will be refunded, considering that planning and logistical expenses were incurred (payment platform commission costs are borne by the customer).
- If for any reason the user cannot attend or cancels with less than 24 hours notice, there will be no refunds or returns.
- If AL SON is forced to cancel before the date of the experience, it will recognize and/or refund 100% of the money to the registered user if rescheduling is not possible. Also, when the experience is interrupted due to force majeure events, AL SON will refund the value of the services not enjoyed by the users.
- Refunds due will be made within the 30 calendar days following the request. However, if the process takes longer due to reasons beyond AL SON’s control, no interest on the sums to be refunded will be recognized. Also, if there are costs incurred in